by Dr Michélle Booysen
“You never get a second chance to make a first impression.” – Will Rogers
A seamless onboarding process sets the tone for long-term customer satisfaction and retention. For SMEs, onboarding isn’t just about signing up new clients—it’s about delivering value quickly, building trust, and laying the foundation for lasting relationships. Here’s how to design onboarding processes that create a smooth experience and drive growth.
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