by Gabriela von Ille
As communications professionals, we have spent the last couple of years convincing B2B and B2C clients that social media is an important communications tool for the success and growth of their businesses. Of course, this tool has always been deployed in combination with events, public relations, and face-to-face marketing. For various reasons, many clients, especially in more traditional industries, have been hesitant to adopt social media, arguing that social networking platforms expose brands to the risk of being publicly attacked or losing control and offer a questionable return on investment (ROI).
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