"I am a strong believer in Africa's potential and a great advocate of all things 'African'."
- Sandra Idossou is the founder of The ServiceMag in Rwanda, an insightful, colourful magazine in English, French and Kinyarwanda, with a 5000 copy print run and a dynamic online version. Sandra has a solid and diversified experience of more than 13 years in the hospitality industry as a trainer in 32 hotels [from 2-5 stars] in 25 countries in Africa. She is the author of the book titled “The Customer Care Handbook” and a weekly columnist on raising awareness on Customer Service in the Rwandan “The New Times”.