by Nancy Ernesto, founder of Avon Nancia Comércio Geral (SU) LDA (Angola)

The biggest problem facing any industry that is required to go to the customers’ location, is that people are becoming increasingly impatient. A survey sponsored by Interparcel out of the UK, found that 50% of Brits admitted to becoming more impatient in the past 5 years. While it’s no surprise that patience is waning in our society, there are ways to monitor and measure customer satisfaction, and also improve the accuracy of your daily schedules.