by Helena Naitsuwe Amadhila
Our businesses exist to serve customers. As entrepreneurs, we should know our customers inside out to be able to serve them better, and to meet their diverse and unlimited needs. Customers are unique people and this calls for entrepreneurs to care for their customers in a unique and individualized manner. This will ensure provision of tailor-made services and products to customers which will results in customer satisfaction and retention. These customers could also share the exciting customer care received and recommend the business to other people and as a result, there will be increase in customer base. Entrepreneurs should also know that customer care requires patience, discipline and the ability to learn, adapt, adopt, adjust and implement.
Read more